![]() Do not write the RMA number on the actual box. ![]() ![]() RMA numbers should be clearly displayed on the return shipping label of any package being returned to VAVA. Write the RMA number on the shipping label on the outside of the package.Contact your reseller or email for assistance. Obtain a Return Merchandise Authorization (RMA) Number:Īll returns must have an RMA number for processing.For quality-related issues, please see below. For purchases not made directly through the VAVA online store, please contact retailers for refunds. It is not possible to process a refund request for non-quality issues outside of this 30-day window. ![]() Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim. Take responsibility for the returns with a prepaid shipping label onlyģ0 days (from the date the RMA was created)Īre overseas returns accepted? (brought by customer)Īre overseas returns accepted? (shipped by VAVA) Upon receipt of the return package (if the customer returns the product to our warehouse) RMA Authorization (customer needs to contact us for an RMA number) Once the returned item arrives back in VAVA’ warehouse for inspection, the refund process will begin. Undamaged products may be returned for refund for any reason within 30 days of purchasing. Warranty Policy 30 day money-back guarantee for any reason
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